I know my platform revolves around health and fitness and being our best self each day, but I also feel that it is important to share stories that will inform and protect others from illegal and criminal activity which in a way is taking care of ourselves through this journey of life. My share is personal and is a consumer horror story that has happened to me and my husband. My goal is always to reach out to help and support others going through the same scenario and at the very least provide awareness especially if you are considering becoming involved with this company. I filed the following report today with an online dispute service:
Direct TV has committed fraud and unauthorized removal of funds from our bank account. We have been loyal customers since 2009, never late on a payment, and out of contract with them since 2011. We have been dissatisfied with their services for quite some time and over the past year have spent many hours negotiating bill reductions as every three months they would increase the bill and reduce the service. Our Direct TV box failed and was no longer operational, which forced us to contact them once again for assistance. They offered to bring a "replacement" box at no charge and apology for the disruption in service...blah blah blah. They installed the replacement box and all seemed back to the normal increase of fees, reduction of service, etc. We decided to cancel service tired of going through the same song and dance of disenchantment and hours of BS on the phone. Upon cancellation, Direct TV informed us that there would be an early contract cancellation fee applied of $340. We have not been in contract with them since 2011, however they stated that the box installed in our home was a requested upgrade and put us in a 2-year contract. This is a blatant lie and we have been good about documenting all conversations, names, specifics, etc. In addition, we signed no 2-year contract when the replacement box was installed. After hours of trying to explain that this was an error on their part, they stated that there was nothing that could be done even up to the supervising end and we were given an address to submit a dispute of billing. Direct TV would not provide phone numbers to their Legal Department and they were to only be contacted via letter. That in itself is absolutely ridiculous that the Legal Department of Direct TV is unreachable by phone to resolve a conflict. The Direct TV supervising staff informed us that we were right and it could be resolved at this level. We drafted a letter to the Legal Department, Office of the President, Direct TV, INC, P.O. Box 6550, Greenwood Village, CO 80155-6550 which still has not been responded to. The worst was to come when we opened our American Express statement and saw that Direct TV had made an unauthorized charge to our card in the amount of $340. Direct TV is a company filled with liars, scammers, and thieves and we are more than upset about what has happened. We have researched this subject via the Internet and have discovered that Direct TV is performing this scam nationwide and stealing from their consumers whenever a cancellation of service occurs. We will be following the guidelines of many others and filing a Civil Lawsuit in Small Claims Court to recover our money and also will be charging them loss of wages and court filing fees. The actions of Direct TV are criminal and we are hoping that our voice will be able to help others out there going through the same thing, and to inform people to not subscribe to Direct TV, and if you are leaning in that direction DO NOT PROVIDE ANY CREDIT CARD to hold on your account because they WILL steal from you.
I am interested in hearing from anyone who has had this occur, are going through it, and those who are in need of a platform to voice their complaints. With everything that I am reading online with the malpractices of Direct TV, this has been an ongoing issue along with many other criminal actions committed by Direct TV on their customers. Several voices can create BIG WAVES and I am sure your comments will provide support and relief to many. Let's put a stop to unfair business practices against innocent consumers.
Post your comment or complaint below and Stay Healthy!
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